Short Address for online sellers and couriers

Customer sent a location instead of their Short Address? Since 1 January 2026, couriers in Saudi Arabia must reject parcels without a national address. Paste the location link — or type the shop or company name — below and copy the 8-character Short Address into OTO, Torod or any courier's waybill.

5 free lookups when you sign up — no card needed.

The new rule for every parcel

Since 1 January 2026, parcel delivery companies in Saudi Arabia must reject any parcel without a valid national address — the rule comes from the Transport General Authority. A location pin is not enough: the waybill needs the Short Address.

Most customers don't know their Short Address, and some type anything just to finish checkout. But every customer can send their location — and that is all you need.

What's new in MyShortAddress

  • Every map link works — Google Maps pins, places and businesses, links copied from the browser, Apple Maps and Waze.
  • Always an answer — no Short Address on the exact spot? You get the nearest registered building's, within 100 m, with the distance shown.
  • Search by place name — type a shop, company, mall or landmark and pick it from the list. See search by place name.
  • Pay only for new addresses — no Short Address found? No credit. The same address again within 7 days? Free.

Start with 5 free lookups, no card needed. See pricing.

How it works

  1. Your customer sends their location on WhatsApp, or a map link from your checkout.
  2. Open it in Google Maps, copy the link and paste it into the box above — or paste the coordinates.
  3. Copy the Short Address — 4 letters and 4 numbers, like RCDA6608 — into the order in OTO, Torod, AyMakan or your courier's form.

You also get the building number, street, district, city, postal code and additional number, in Arabic or English.

Built for the way you ship

Online stores and social sellers

Selling from your own store or on Instagram, TikTok or WhatsApp? Fix every order's address before it reaches the courier.

Shipping platforms

Using OTO, Torod or another shipping platform? Paste the Short Address into the customer's delivery address and create the shipment as usual.

Couriers and last-mile teams

Check addresses before the driver leaves, and cut failed deliveries and rejected parcels.

Warehouses and 3PLs

Clean a whole file of order locations at once — up to 2000 rows per upload — or connect your system by API.

For couriers and logistics companies

Under the rule, a carrier that accepts a parcel without a valid national address faces fines from SAR 5,000 up to SAR 50,000. When a receiver only has a location, your team can get the Short Address in seconds instead of sending the parcel back.

  • One at a time on the website, from any phone
  • In bulk: up to 2000 locations in one CSV — see bulk lookup
  • By API: fill in the Short Address automatically in your own system — see Short Address API
  • Team accounts: your staff share one balance

Shipping into Saudi Arabia from abroad?

The rule covers every parcel delivered in Saudi Arabia, including parcels sent from other countries. See shipping to Saudi Arabia.

Pay only when we find it

If a location has no Short Address of its own — a road, a car park — you get the nearest registered building's within 100 m, which couriers deliver to. If nothing registered is that close, no credit is used; ask the customer for their national address from the Absher, Tawakkalna or Sehhaty app.

You get 5 free lookups when you sign up, with no card. After that you buy a pack once — there is no monthly fee. See pricing.

Start free — 5 lookupsSee plans and prices

Questions and answers

Does it work with OTO?

Yes. OTO asks for the customer's Short Address in the delivery address. Get it here and paste it into the order — the same works for Torod, AyMakan, SMSA, Aramex, J&T and any other courier. MyShortAddress is independent and is not affiliated with these companies.

My customer only sent a WhatsApp location. Is that enough?

Yes — that is exactly what this is for. Open the location, copy the map link and paste it above. You never need the street name or the district; they come back with the result.

What if the location has no Short Address?

You get the nearest registered building's Short Address within 100 m, with the distance shown. If no building is that close, no credit is used — tap Show buildings, move the pin onto the customer's building and look it up again.

Can my whole team use one account?

Yes. Your staff share the same balance, and bigger packs include more users. See pricing.

Can I do hundreds of orders at once?

Yes. Upload a CSV with up to 2000 locations and download every Short Address in one file. See bulk lookup.

Is it free to try?

Yes — 5 free lookups when you sign up, no card needed.

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